In order to return any faulty or unwanted items to us, you will need an RMA returns number.
To obtain an RMA returns number:-
Click on the 'My Account' link at the top of the page.
Enter your email address and password. If you cannot remember your password, click on 'Password Forgotten' and a new password will be emailed to you.
Once you have logged into your account, you will see a list of previous orders you have made. Click on the view button next to the appropriate order.
Click on the link titled 'click here to return item from this order' at the top of the order details.
Complete the form and press the submit button.
After you have done this the next screen will show your RMA number, please make a note of this as it will be required for any correspondence regarding your return.
You will also be sent an email confirmation, if you do not receive this within an hour please contact us
Once you have completed your request, we will contact you within 24 hours to advise on how to return the item(s) to us. Please do not send your items back to us until we have been in touch as the return address for some items may differ from our normal address.
If you experience any problems in obtaining your RMA returns number, please contact us for assistance.
Alternatively, you can email us with details of the items you wish to return and the reason for your return (e.g. faulty or unwanted) and we will raise the RMA on your behalf.
Please do not return any items without first obtaining an RMA returns number, we may refuse to accept deliveries that do not have a correct RMA returns number.
We aim to process all returns within 7 days of receipt (although usually quicker), refunds can take a further 14 days to show on you credit card/bank statement.
Please be aware that items remain your responsibility until they reach us. We cannot be held responsible for any returned items lost or damaged in transit. We therefore recommended that you use a delivery method which requires a signature on delivery and that goods are adequately insured. We can provide you with further information on the best way to return the goods if required. |
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