When you've placed your order you'll receive an order acknowledgement email from us almost immediately. This email acknowledge our receipt of your order and confirms the details of your order, your contract to purchase these items is not complete until we send you an e-mail notifying you that the items have been despatched.
If you haven't received this email within an hour of placing your order, please check your junk/spam email folder as some email systems may incorrectly mark these automated emails as spam. We use email as our main form of contact, so it's important to make sure you are receiveing emails from us.
Your order will then be manually checked and we will email you within 1 working day (although normally sooner) with an estimated despatch date for the items you have ordered.
You will receive an additional email from us to let you know once your order has been packed and another to let you know when it's on its way to you and how the order has been sent (e.g. Royal Mail First Class Post)
You can check the status of your order, view despatch information and tracking details (if applicable) at any time by visiting the 'my account' section of our site (there is a link to this area at the top of each page) |
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