If you can't find the answer to your question, of require any further information, please contact us
| |
| Contact Information |
| | How can I contact you? |
| Our prefered contact method is email, but you can also contact us by phone, post or fax - click here for our contact details. |
|
 |
| | How quickly will you respond to my enquiry? |
| We aim to answer all enquiries within 1 working day (although usually much quicker) |
|
|
| |
| Privacy and Security |
| | What is your Privacy policy? |
When shopping with us your private information stays private. We never pass your details on to third parties for marketing or advertising purposes. There are some cases where we have to pass certain information on to enable us to process your order (for example to delivery companies)
Our full privacy policy can be found here |
|
|
| | Is shopping with you secure? Are my credit card details safe? |
In a word - Yes, All information you enter on our website is protected using the highest level of encryption commercially available, your credit card details are passed securely to our payment provider (protx) when you order and are not stored on any of our servers.
See our Security page for further details
We do recognise that some people aren't confident in sending their card details over the internet, so we're now able to accept payment at any one of over 17,000 PayZone outlets across the UK using the new PayOffline service - Click here for details. |
|
|
| |
| Ordering |
| | How do I place an order with you? |
| Full details of how to order can be found here |
|
|
| | I've found an item cheaper elsewhere, will you match their price? |
| We certainly will, and we'll also give an additional discount of 20% of the price difference.
More details can be found here |
|
|
| | I've got a a special offer/coupon code, but it isn't being accepted |
| Please make sure you are entering the coupon code correctly (not putting a O instead of a 0, a 1 instead of l etc) If you're still having problems, or you see an error saying that the code has expired, please email us for help. |
|
|
| | I've placed an order with you before, but can't remember my password |
| Click on the 'Forgotten your password? Click here.' link and a new password will be emailed to you, if for any reason you don't receive the new password please email us for assistance. |
|
|
| | Is it possible to come and view an item before I buy? |
| Sorry, we do not currently operate any retail premises and cannot currently accept personal callers at our offices. |
|
|
| |
| Payment |
| | How do you accept payment? |
| We are able to accept all major credit/debit cards online, we are now also able to accept cash and debit card payments through PayOffline, which allows you to pay for your order over the counter at any one of over 17,000 payzone outlets across the UK. |
|
|
| | Can I pay by cheque? |
| Sorry, We currently only accept credit/debit card payments |
|
|
| | How will my payment appear on my credit card bill? |
| You purchase will appear on your credit card bill or bank statement as WWW.EZSTYLE.CO.UK |
|
|
| |
| Delivery |
| | How much do you charge for delivery? |
| Delivery is free on orders over £30, for orders of £30 and less the delivery charge is between £1.35 and £2.95 depending on the size and weight of the items ordered. You can check the delivery charge for your order by adding items to your shopping cart. |
|
|
| | How long will it take for my order to arrive? |
| The estimated delivery time is shown on the product description. Please note that this is only an estimate, we will email you within 24 hours of your order being placed to let you know the estimated delivery date. If this should change for any reason we will contact you immediately to let you know. |
|
|
| | How will my order be delivered? |
| Orders are either dispatched by courier or Royal Mail, depending on the size/value of the item.
Most items will require a signature, so we would ask that you provide an address where someone will be available to take delivery. |
|
|
| | Is it possible to have my order shipped to an address other than my credit card billing address? |
| Yes, we are able to ship to any UK address. |
|
|
| | What happens if I'm not home when my order is delivered? |
| You will usually get a card posted through your door explaining how to arrange re-delivery or collect the items.
We would ask you to contact the delivery company as soon as possible to make arrangements to prevent your order being returned to us as undelivered. |
|
|
| | Can I ask for my delivery to be left in a safe place or with a neighbour if i'm not at home? |
| Please enter any delivery instructions in the comments box during the checkout and we will attach a sticker to your parcel with your instructions.
Please be aware that, depending on the delivery service used, the driver may require your signature and therefore may not be able to leave the item unattended or with a neighbour.
Please also be aware that neither us, nor the delivery company can be held responsible for items lost or damaged after delivery where your alternative delivery instructions have been followed. |
|
|
| | Does the standard delivery price apply to all parts of the UK? |
| On the whole Yes, however deliveries to UK Islands (Isle of White, Jersey etc), Northern Ireland and parts of the Scottish Highlands may incur additional delivery charges if we are unable to deliver using Royal Mail (e.g. Due to the size of the item). In this case we will contact you to discuss the delivery options available. |
|
|
| | I've ordered a number of items and one just arrived in a package by itself, have you missed something? |
| Probably not, some of our products are dispatched from stock, whereas others will be dispatched directly from the manufacturer/distributor. If you have ordered multiple items they may well arrive separately. If you are worried that your order is incomplete please contact us. |
|
|
| | My order is showing as having been despatched but it hasn't arrived yet, can I track it? |
| If your order has been sent by a next day courier service or Royal Mail Special Delivery then information on how to track your delivery should be shown on your order, items sent by Royal Mail cannot normally be tracked. |
|
|
| |
| Overseas Orders |
| | Are you able to ship internationally? |
| Yes, as well as the UK, we're able to ship orders to the following EU countries: Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, The Netherlands, Portugal, Spain and Sweden.
Please be aware that electrical items will be supplied with a standard UK plug, therefore you may need to purchase an adapter to use the item in your country.
Unfortunately we are not able to ship to countries other than those listed above.
Further information and delivery costs can be found here |
|
|
| | Do you deliver to the USA or Canada? |
| No currently, although we are expecting to be able to start shipping to these countries from the start of 2008 |
|
|
| | How long will my order take to arrive? |
| Overseas orders normally take 3-5 days longer to arrive than the estimated delivery time shown for UK orders. |
|
|
| | Are you able to ship all items overseas? |
| No, we cannot ship some large and fragile items overseas, these items are marked as 'UK Delivery only' on the products information page. |
|
|
| | How will my order be sent? |
| Overseas orders are either sent by Airmail or courier (usually Parceline) depending on the size and weight. |
|
|
| |
| Order Status & Tracking |
| | Has my order been sent yet? |
| You can check the status of your order at any time by logging into the 'My Account' area of our website, from here you will be able to check on the progress of any of your previous orders. |
|
|
| | My order is showing as having been dispatched but it hasn't arrived yet, can I track it? |
| If your order has been sent by a next day courier service or Royal Mail Special Delivery then information on how to track your delivery should be shown on your order, items sent by Royal Mail cannot normally be tracked. |
|
|
| | What do the different order statuses mean? |
When you log into the 'My Account' section on our site you will be able to see the current status of any orders you have placed with us, this is what the different statuses mean:-
Payment Authorised - Your order has been received and payment has been authorised.
Processing - We are currently dealing with your order.
Ready for dispatch - Your order has been packaged and is ready to be sent.
Dispatched - Your order has been sent.
Pending - We are waiting for some information from you to enable us to process your order.
3rd Party Dispatch - Your order is due to be disatched directly from the manufacturer or distributor
Cancelled - You order has been cancelled and will not be sent, before cancelling an order we would contact you to let you know the reason behind this and explain how we would refund any payment made. |
|
|
| |
| Returns and Refunds |
| | What is your returns policy? |
| We offer a 30 day no quibbles money back guarantee on all our products.
Please see the Returns & Refunds section for full details. |
|
|
| | How do I return goods to you? |
| Please follow the instructions on our Returns & Refunds page.
Please be aware that we may refuse to accept delivery of goods returned to us without an RMA number. |
|
|
| | I have an item to return, can you arrange collection? |
| We may be able to arrange for a courier to collect the item, however the cost of this will be deducted from your refund. |
|
|
| | I have decided that I no longer require what I ordered, but more than 30 days have passed since delivery, can I have my money back? |
| Unfortunately not, items must be returned within 30 days of receipt except over Christmas where this period is normally extended. |
|
|
| | I live locally, Can I return an item to your offices in person? |
| Unfortunately we are not able to accept personal callers at our offices, however if you are local we may be able to arrange to collect the item from you. Please contact us for details. |
|
|
| | Can I return Waste Electrical and Electronic Equipment (WEEE) to you? |
| Yes, EZ Trading Limited is obliged under the Waste Electrical and Electronic Equipment (WEEE) Directive to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us. For example, if a customer bought a new toaster from us we would accept their old toaster and prevent it going into a landfill site by disposing of it safely.
Further details are available here |
|
|
| |
| About Us |
| | Who are ezstyle.co.uk? |
| ezstyle.co.uk is a trading name of EZ Trading Limited. Click here for further information. |
|
|
| | How long has ezstyle.co.uk been trading? |
| The domain ezstyle.co.uk was registered on 14th May 2005 and we started trading shortly afterwards. |
|
|
| |
| Comments and Complaints |
| | What do I do if I have a complaint? |
If you have a complaint, please contact us using either the contact us form on this website or by emailing sales@ezstyle.co.uk
We will answer your mail within 24 hours to let you know how we intend to resolve your complaint.
If you are unhappy with how we deal with your complaint then, as we are a safebuy accredited site, you are entitled to use their free arbitration service. Further details are available from safebuy.org.uk |
|
|
| |
| Terms & Conditions |
| | Where can I find your Terms and Conditions of sale? |
|
|
| |
| Other Questions |
| | Where can I buy a replacement watch strap or battery? |
| We are able to obtain replacement watch straps and batteries for Jacob Jensen and Danish Design watches, please email us for details. |
|
|
bathroom 
